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Thank you for shopping with us at WALLKE!

Do you have any question? Please feel free to contact us if you have any questions. Your comments and suggestions are welcome!
To help you solve the problem as quickly as possible, please provide the following information to us.
1. Order ID
2. Serial number (The #SN on the neck above the forks)
3. Problem type (Shipping, Warranty, Tech or Other)
4. Provide relevant photos and videos
5. Describe the problem in detail

Note: If for some reasons you didn't receive our reply email within 48 hours, please kindly check your spam folder.
Our Mail Address:

Service Time:9:00 AM-18:00 PM (UTC +8) Monday to Friday

Get in touch

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We accept Paypal and credit card payments, you can choose a method you like during checkout. In some case, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. If you met this situation, please click here

The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment.Once they've confirmed this transaction, your next attempt should be successful. If all else fails, you can switch to your other credit/debit card. Besides, If you have a PayPal account, try to pay by PayPal.

I am trying to determine if it will fit in the back of our SUV. All our bikes fold into half for easy transportation and storage. 

Folded: 39” L x 50” H x 34” / 99cm L x 127cm H x 86cm W

The Wallke ebike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-20 minutes. All you have to do is mount the front wheel, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight.Fenders and rear rack will be preinstalled before packaging. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 25 minutes.

You can learn about our warranty by clicking here.

Please allow 1-2 business days to process your order after being placed online. Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping, you can learn about our shipping policy by clicking - Shipping Policy

If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email Please attach any relevant videos or photos showing your issue so the specialists can best assist you.

Maximum payload weight limit: 280lbs

Dimensions: 77” L x 47” H x 27” W 195cm L X 120cm H X 69cm W

Recommend rider heights: 5'5" - 6'4"

Looking for the Size Guide? Click here!

We reserve the rights to make modifications in the interest of delivering a better product to you. Since our first launch we have made tweaks and refinement to our eBike. We are continuously making improvement to the bike as we move towards production, so the bike you received might be slightly different but only better.

No, all Wallke e-bike models comply with legal specifications, and you do not need a license to ride them.

Chinese Mainland Company

Guangzhou FELUTA Trading Co., Ltd.

Chinese Address

Room 405, Self-Compiled 406-48, No. 222, Jianshe North Road, Huadu District, Guangzhou City, China.

Ship to 25 European Countries

NO Shipping Fee & NO Tax

FREE 1-Year Warranty

14-Day Returns