Shipping Policy
Shipping Area
We are delighted to offer convenient shipping services to our international customers. Currently, we offer FREE SHIPPING from Poland to the following countries: Poland, Germany, France, Spain, Italy, Netherlands, Portugal, Sweden, Ireland, Belgium, Denmark, Finland, Estonia, Austria, Bulgaria, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Slovakia, Slovenia, Greece, Hungary.

In-stock orders typically ship within 1-2 business days, unless otherwise noted on the product page. Additionally, please note that our shipping policy includes TAX-FREE delivery to ensure a seamless and cost-effective shopping experience for our valued customers.

Note for U.S. Customers: If you are in the United States, please purchase through https://wallkeebike.com/ for a seamless shopping experience.

Shipping Warehouse
All orders will be dispatched from our warehouse located in Poland.

Shipping Time
For in-stock order, please allow 1-2 business days to process your order after being placed online. Tracking information will be sent to your email address once an order is shipped.
For Pre-order item, the shipping month is listed on the product page. We will share the shipping status and pre-order announcements on our blog.
If this time is exceeded, please contact our customer service at contact us form. Email us eusupport@wallkeebike.com

Delivery Times
Estimated delivery within 2-14 business days after dispatch.

Please note that the above delivery times are estimates calculated based on regular business days. Be aware that certain factors, such as customs processing or inspections, may cause delays in the delivery of your package. We will make every effort to ensure that your order reaches you in a timely manner and provide tracking information for your convenience.

Tracking Information

When your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number. If for any reason you don't receive this or for more shipping information, please contact us along with your order number.
Please note, tracking can take around 24-48 hours to update after dispatch.



Refused Shipments – Flat Fee.
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $200 to partially cover both ways shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.

Will I receive the bike fully assembled?
The Wallke e-bike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is mount the front wheel and fender, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.

Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Shipping damage must be reported to Wallke Ebikes within 7 days of shipment arrival. we will not accept Shipping Damage Claims later than 7 days from receipt of products.

What if the products get lost during the shipping?
If you did not receive the package after the tracking status shows it has been delivered, please contact us within 3 business days. Otherwise, the customers need to contact the corresponding logistics company directly to start a claim. We don't accept package lost claims after three days from the delivered date.

In case the ordered product(s) do not reach the provided address (when correctly provided) or get lost during the shipping process, we retain the right to a full investigations and search that can take up to 10 business days. Within this period, we retain the right to withhold a full refund. We will always update you on the progress and results of the investigation, upon which suitable and reasonable action can be taken.